Frequently Asked Questions: Responding to Risks of Harm, Abuse and Neglect – Education and Care (RRHAN-EC) Training

Who needs to complete the 2-hour Fundamentals Course ONLY?
  • Bus drivers
  • Canteen workers
  • Governing council members
  • High-school students on professional placement or work experience
  • Third-party service providers who do not work directly with children
  • Teachers/educators refreshing their 2018-2020 certificate
  • Third-party service providers who work directly with children, refreshing their 2018-2020 certificate
  • Those who are bridging their Safe Environments training
Who needs to complete the 2-hour Fundamentals Course PLUS the 4-hour Masterclass Workshop?
  • Boarding facility staff
  • Early childhood workers
  • Family day care providers
  • Grounds people
  • Music instructors
  • Out of schools hours care staff
  • Pre-service educators on placement
  • School services officers
  • Site administration staff
  • Site student support staff
  • Swimming and aquatic instructions
  • Teachers/educators 
  • Third-party service providers who work directly with children 
  • Job seekers looking for employment in one of the above roles
How do I make a booking/register for RRHAN-EC training?

To register for a RRHAN-EC course:

    1. Create a Plink account here. If you already have an account, you can log in.
    2. Once logged in, you will arrive at your ‘home’ page.
    3. Scroll down and select the RRHAN-EC course that applies to you. Hint: Make sure you read the titles and descriptions carefully!
    4. Select ‘register.’
    5. Follow the prompts.

Please note: You must register for, and complete, the 2-hour Fundamentals Course before you can register for the 4-hour Masterclass Workshop.

Can you reserve a space in a 4-hour Masterclass Workshop for me?

No, Educators SA can not reserve/hold a space in a Masterclass Workshop for you.

To book a space in a Masterclass Workshop, you will first need to register for and complete the 2-hour Fundamentals Course.

Do I have to make a Plink account to do the training?

Yes, it is essential for you to have a Plink account to register for and complete the RRHAN-EC training. The process is simple and only takes 5 minutes.

Click here to create a Plink account.

Can you make a Plink account for me?

No, Educators SA cannot make a Plink account for you. If you need help making a Plink account, visit this Plink support webpage.

I am having a technical problem with Plink. Who can help me?

If you are experiencing a problem with Plink (eg. you cannot log in or content is not loading), view this support webpage.

Alternatively, you can email Plink support here.

How much does the 2-hour Fundamentals Course cost?

The 2-hour Fundamentals Course is free.

How much does the 4-hour Masterclass Workshop cost?

The 4-hour Masterclass Workshop costs $69.00 including GST.

Please note, training delivered in-person in regional areas costs $82.50 including GST. 

Can I reschedule my booking?

Yes, you can reschedule your booking any time by contacting our office. Please note, some fees may apply.

Can I cancel my booking?

Yes, you can cancel your booking any time by contacting our office. Please note, some fees may apply.

I need to leave the 4-hour Masterclass Workshop early to go to work/go to an appointment. Can I do this?

No, you cannot leave the workshop early for these reasons. This workshop is about protecting children and young people and your legal mandatory notification responsibilities. To satisfy the requirements of the course and receive a certificate you must actively participate for the full duration of the training. This applies to both in-person training and training delivered via Zoom.

I am running late for my course. What should I do?

If you are running late, please contact our office so we can advise your trainer. If you are running more than 15 minutes late, you will not be allowed to join the training and we will assist you to reschedule your booking.

When will I receive my certificate?

You will receive your certificate in 1-2 business days via an email/your Plink account, provided you have made payment and satisfied the course requirements.

How long is my certificate valid for?

RRHAN-EC certificates are valid within three-year blocks. This means if you complete your training in 2021, 2022 or 2023, your certificate will be valid until the 31st of December 2024.

I lost my RRHAN-EC certificate. Where can I get a copy?

You can download a copy of your RRHAN-EC certificate by logging into your Plink account and following the prompts.

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